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Terms of service

Last updated: March 23, 2026
Currency displayed on the website: USD

These Terms of Service govern access to and use of the Puzzlewdy website, as well as orders placed through the website. By visiting the website, using its features, or placing an order, you agree to these Terms of Service together with the related policies published on the website.

If you do not agree with these terms, please do not use the website or place an order through it.

1. What These Terms Cover

These terms apply to the use of the website and to transactions made through it, including:

  • browsing the website
  • viewing product information, pricing, images, and other content
  • placing orders and making payments
  • shipping, cancellations, returns, and refunds related to website orders

These terms should be read together with the other policies published on the website, including where applicable:

If a specific issue is addressed more directly in one of those policies, that policy will apply to that issue.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • you have the legal capacity to enter into a lawful transaction under the laws that apply to you
  • you will use the website only for lawful and legitimate purposes
  • you will not use the website in a way that disrupts or interferes with its operation
  • you will not submit false, misleading, or fraudulent information or orders

We may limit, suspend, or refuse access to the website where there is a reasonable basis to believe that the website is being misused or that these terms are being violated.

3. Website Content and Product Presentation

We aim to present information on the website in a clear and consistent way. This may include:

  • product names
  • descriptions
  • images
  • prices
  • availability information
  • other product page details

Product images are used to illustrate the item being offered for sale. Customers should review the full product page carefully before placing an order.

Because of screen settings, lighting, content updates, or technical issues, some visual or displayed details may vary slightly from the item received.

4. Pricing and Product Availability

We work to keep product prices, descriptions, and stock information accurate at the time they are displayed on the website.

However, pricing mistakes, synchronization issues, display problems, technical errors, or data entry errors can sometimes occur. To the extent permitted by applicable law, we reserve the right to correct clear errors relating to pricing, description, or availability before or after an order is submitted.

The presence of a product on the website does not guarantee that it will always remain available for fulfillment at all times.

5. Orders and When They Are Accepted

When a customer places an order through the website, that order is treated as an offer to purchase the selected item or items.

Completion of checkout, or receipt of an order confirmation or order receipt email, does not by itself mean that the order has been finally accepted for fulfillment or shipment.

An order will proceed only when, as applicable:

  • payment has been successfully confirmed
  • required information can be verified
  • the item remains available
  • no reasonable issue arises in relation to the order

We may decline, delay, or cancel an order in reasonable situations, including for example:

  • payment cannot be confirmed
  • order or payment details cannot be verified
  • unusual activity or fraud risk is identified
  • a pricing, display, technical, or synchronization error has occurred
  • the item is no longer available
  • an operational issue makes fulfillment impractical or not possible

If an order is cancelled after payment has already been received, the applicable refund will be returned to the original payment method.

6. Payments

Accepted payment methods, payment authorization, verification requirements, and refund handling are governed by our Payment Policy.

All prices displayed on the website are shown in USD unless clearly stated otherwise.

Customers are responsible for providing accurate payment details, billing information where required, and correct contact information at checkout.

7. Shipping and Delivery

Shipping destinations, order handling time, transit estimates, shipping charges, carrier selection, and shipping-related issues are governed by our Shipping Policy.

Any shipping or delivery time shown on the website or at checkout is an estimate provided for customer reference. It is not an absolute delivery guarantee in every case.

If a parcel is marked as delivered by tracking but the customer reports non-receipt, that case will be handled under the Shipping Policy.

8. Cancellation Requests

The rules governing order cancellation, including when a cancellation request may still be submitted and how approved cancellation refunds are processed, are set out in our Cancellation Policy.

Customers may request cancellation before the order has been handed over to the shipping carrier. However, submitting a request does not mean the order is automatically cancelled. A cancellation is only effective once we confirm it.

9. Returns and Refunds

Return conditions, reporting windows, return shipping responsibility, refund handling, and cases involving defective, damaged, missing, or incorrect items are governed by our Returns & Refund Policy.

If an item is clearly marked as final sale on the website, product page, or at checkout, it may not be eligible for return or refund unless applicable law requires otherwise or the item arrives defective, damaged, incorrect, or missing parts from the start.

10. Customer Accounts and Submitted Information

If the website offers customer account features, customers are responsible for maintaining the confidentiality of their login details and for activities that occur under their account, unless there is evidence that unauthorized use did not result from the customer's own actions or failure to protect their account information.

Customers are also responsible for providing accurate and current information so that we can contact them regarding orders, payments, shipping, returns, or refunds where needed.

11. Intellectual Property and Website Materials

Unless clearly stated otherwise, the content shown on the website, including but not limited to:

  • text
  • product descriptions
  • images
  • graphics
  • logos
  • icons
  • layout elements
  • other website materials

is lawfully used by Puzzlewdy or by the relevant rights holder.

No website content may be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission from us or from the relevant rights holder, except where allowed by law.

12. Prohibited Use

When using the website, customers must not:

  • use the website for unlawful purposes
  • attempt unauthorized access to systems, servers, or data
  • introduce malware, harmful code, or other disruptive material
  • interfere with the performance, integrity, or security of the website
  • extract or scrape website data in a way that unreasonably affects the system
  • impersonate others or engage in deceptive or dishonest conduct

We may take reasonable protective action if such conduct is detected.

13. Third-Party Services and Links

The website may include links to third-party services, websites, payment providers, or external platforms for convenience or transaction support.

We do not control all content, policies, or terms of those third parties. Use of those services may be subject to the third party's own rules and policies.

14. Disclaimer and Limitation of Liability

We aim to operate the website reliably, present information clearly, and handle orders in accordance with the policies published on the website. However, to the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

To the extent permitted by law, Puzzlewdy is not liable for indirect, incidental, or consequential loss arising from matters such as:

  • temporary website interruption
  • technical issues outside our reasonable control
  • shipping delays caused by carriers
  • payment processing issues caused by payment service providers
  • third-party systems or services
  • inaccurate or incomplete information submitted by the customer

Nothing in these terms excludes liability where exclusion is not permitted under applicable law.

15. Updates to the Website and These Terms

We may update or revise website content, product information, pricing, service details, or these Terms of Service from time to time to reflect operational updates, service changes, or legal requirements.

The version published on the website at the relevant time will apply to current use of the website and to orders placed at that time, unless applicable law requires otherwise.

16. Validity of These Terms

These Terms of Service apply only to the extent consistent with applicable law.

If any part of these terms is found to be invalid, unenforceable, or inconsistent with mandatory law in a particular jurisdiction, that part will be limited or adjusted only to the extent necessary. The remaining parts will continue to apply to the extent permitted by law.

17. Contact Information

If you have questions about these Terms of Service or need support regarding your order or use of the website, please contact us through our Contact page or by using the details below:

Puzzlewdy
Address: 1750 Cypress Lake Drive, Orlando, Florida 32837, United States
Phone: +1 (504) 287-1929
Email: support@puzzlewdy.com
Support Hours: Mon–Sun, 8:00 AM-5:00 PM EST