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Payment Policy

Last updated: March 23, 2026
Currency displayed on the website: USD

At Puzzlewdy, we want customers to be able to review the payment methods available on our website, understand when payment is collected, and know how approved refunds are returned before completing a purchase. This Payment Policy explains the general payment terms that apply to orders placed through our website.

1. Accepted Payment Methods

Puzzlewdy currently accepts the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

The payment methods shown during checkout are the methods currently available for that order. Availability may vary depending on factors such as checkout settings, customer location, technical conditions, or payment service availability at the time of purchase.

2. Currency Used on the Website

Unless clearly stated otherwise during checkout, all prices and payment amounts shown on our website are displayed in USD.

This includes, where applicable:

  • product prices
  • shipping charges
  • other order-related amounts shown before payment is completed

If your bank, card issuer, or PayPal account uses a different currency, your payment provider may apply its own exchange rate or currency conversion fee. Any such conversion or provider charge is determined by that provider and is outside our control.

3. When Payment Is Collected

Payment is collected at the time the customer places the order through checkout.

An order proceeds only after the payment transaction has been successfully authorized, approved, or otherwise confirmed under the selected payment method.

Submitting an order and making payment does not by itself guarantee final acceptance of the order. In some situations, an order may still be delayed, reviewed, declined, or cancelled under our related policies.

4. Customer Responsibility for Payment Information

Customers are responsible for entering accurate billing details, payment details, and contact information whenever required during checkout.

If a transaction cannot be verified, if payment is not successfully confirmed, or if the order shows signs of unusual or potentially unauthorized payment activity, we may place the order on hold, decline it, or cancel it where appropriate under our related policies.

5. Review of Order Amount Before Checkout

Customers are able to review the total amount before submitting payment.

The amount shown at checkout may include:

  • the product subtotal
  • shipping charges
  • any other applicable order-related amount displayed before payment

Unless clearly stated otherwise at checkout, Puzzlewdy does not apply a separate surcharge solely because a customer chooses one of the payment methods offered on the website.

Shipping charges, shipping conditions, and free shipping eligibility are governed by our Shipping Policy.

6. Declined, Failed, or Unconfirmed Payments

If a payment is declined, fails, or remains unconfirmed, the order will not move into normal processing until valid payment has been received.

In that case, the customer may:

  • try the payment again
  • use another payment method available at checkout
  • contact the relevant bank, card issuer, PayPal, or payment provider for more information about the failed or blocked transaction

7. Pending Charges or Temporary Payment Holds

In some situations, a payment provider may show a charge as pending, temporarily held, under review, or duplicated in appearance before the transaction status is finalized.

If you notice a pending payment, temporary hold, or another unusual payment status, please first check whether you received an order confirmation email. You may then contact us so we can review the transaction status from our side.

8. Payment Security

Our website uses a secure connection during checkout.

For your protection, customers should not send full card numbers or other sensitive payment information through ordinary email, contact forms, chat messages, or other channels not specifically designed for secure payment processing.

9. Refunds to the Original Payment Method

Any approved refund will be issued back to the original payment method used for the order.

Refund eligibility and refund timing depend on the type of case involved, including:

After we complete refund processing on our side, the time required for the funds to appear in the customer’s account may vary depending on the bank, card issuer, PayPal, or other payment provider.

10. Related Policies

This Payment Policy should be read together with the other policies and terms published on the website, including where applicable:

If a more specific policy applies to a particular issue involving shipping, cancellation, return, or refund handling, that policy will govern that matter within its relevant scope.

11. Contact Information

If you need help with a payment issue or have questions about a transaction, please contact us through our Contact page or by using the details below:

Puzzlewdy
Address: 1750 Cypress Lake Drive, Orlando, Florida 32837, United States
Phone: +1 (504) 287-1929
Email: support@puzzlewdy.com
Support Hours: Mon–Sun, 8:00 AM-5:00 PM EST