Skip to content

Privacy policy

Last updated: March 23, 2026
Currency displayed on the website: USD

At Puzzlewdy, we value customer privacy and want to explain clearly how information may be collected, used, stored, shared, and protected when you visit our website, place an order, contact us, or use features connected to our services.

This Privacy Policy applies to information collected through the website, contact forms, checkout and order processing, and customer support interactions.

By accessing or using the website, you agree to the handling of information described in this Privacy Policy, to the extent permitted by applicable law.

1. Information We May Collect

Depending on how you use the website or interact with us, we may collect different categories of information.

1.1 Information You Provide to Us

When you place an order, contact us, or submit information through the website, we may collect details such as:

  • full name
  • email address
  • phone number
  • shipping address
  • billing address, where required
  • other contact details you choose to provide
  • messages, inquiries, support requests, or feedback
  • order-related information provided by you

1.2 Order and Transaction Details

When an order is placed, we may collect or generate order-related and transaction-related records, including:

  • order number
  • products purchased
  • order amount
  • shipping charges
  • payment status
  • delivery status
  • communication history relating to the order
  • refund, return, or cancellation information, where applicable

1.3 Information Collected Automatically

When you browse the website, certain information may be collected automatically through the browser, device, website systems, or similar technologies, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • time of access
  • referring traffic source
  • general technical or analytics-based website usage behavior

1.4 Information From Service Providers or Other Third Parties

In some situations, we may receive information from third parties that support website operation or order handling, including:

  • payment providers
  • shipping carriers
  • ecommerce or order management platforms
  • analytics services
  • email delivery or customer communication providers

2. How We Use Information

We may use the information collected for legitimate business purposes connected with operating the website and fulfilling our services. These purposes may include:

  • processing and managing orders
  • confirming payments
  • arranging shipment and sending shipping-related updates
  • responding to support questions, complaints, or service requests
  • verifying information where needed to process an order
  • reviewing, detecting, or preventing fraud or suspicious activity
  • improving website performance, functionality, and user experience
  • keeping records for operational, accounting, legal, or customer service purposes
  • sending order confirmations, shipping notifications, or service-related messages
  • sending marketing or promotional communications where permitted by your choices or applicable law

3. How Information May Be Shared

We do not sell personal information as a normal part of our business operations.

However, we may share information where reasonably necessary with service providers and partners that help us operate the website and handle orders, such as:

  • payment service providers for transaction processing
  • shipping carriers for delivery
  • email and notification service providers
  • analytics, hosting, security, or technical support providers
  • platforms, plugins, or tools supporting website and order operations
  • authorities or relevant parties where required for legal compliance, dispute handling, fraud review, or protection of lawful interests

Information is shared only to the extent reasonably necessary for the relevant purpose.

4. Payment Information

Payments are processed through appropriate third-party payment providers.

When you make a payment, certain payment-related and transaction-related information may be handled by the payment provider under that provider’s own systems, terms, and policies.

We do not ask customers to send full payment card information through ordinary email, contact forms, or other channels not intended for secure payment processing.

Refund-related information is handled in accordance with the applicable Payment Policy, Cancellation Policy, and Returns & Refund Policy.

5. Cookies and Similar Technologies

The website may use cookies or similar technologies to support basic website functions, improve performance, remember certain preferences, and better understand how users interact with the website.

These technologies may be used to:

  • support essential website operation
  • remember certain settings or browsing preferences
  • analyze website performance and usage trends
  • improve speed, stability, and user experience

Most browsers allow some control over cookies through browser settings. Please note that limiting or disabling certain cookies may affect parts of website functionality.

6. Emails and Communications

We may send communications related to your order or use of our services, including:

  • order confirmation emails
  • shipping updates
  • customer support responses
  • service-related notices about your order

Where allowed by applicable law and consistent with your preferences, we may also send promotional or marketing messages.

You may opt out of marketing emails by using the unsubscribe option in the message or by contacting us. Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages.

7. How Long Information May Be Retained

We may retain personal information and order-related records for as long as reasonably necessary for legitimate purposes, including:

  • completing and managing orders
  • providing post-sale support
  • handling disputes or complaints
  • reconciling payments, cancellations, returns, or refunds
  • maintaining business, accounting, or legal records
  • detecting and addressing fraud or misuse

When information is no longer reasonably needed for these purposes, we may delete it, anonymize it, or otherwise handle it in accordance with our systems and legal obligations.

8. Security Measures

We use reasonable technical and organizational measures intended to help protect information against unauthorized access, misuse, alteration, disclosure, or loss.

At the same time, no online transmission or electronic storage method can be guaranteed to be completely secure in every situation.

Customers also play an important role in protecting their own information, including by:

  • using secure devices and trusted internet connections
  • not sharing account login details, where account features are available
  • being cautious with suspicious emails or messages requesting personal information

9. Your Rights and Choices

Depending on the laws that apply to your location, you may have certain rights in relation to your personal information. These may include the right to:

  • request access to certain personal information we hold
  • request correction of inaccurate information
  • request deletion or restriction in some circumstances
  • object to certain types of data use
  • opt out of marketing communications

If you would like to submit a privacy-related request, please contact us using the details at the end of this policy. We may need to verify your identity before processing a request.

10. Children’s Information

The website is not intended to knowingly collect personal information from children below the age threshold restricted by applicable law.

If you believe that a child’s information has been submitted to us improperly, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites and Services

The website may include links to third-party websites, services, tools, or platforms.

We do not fully control the content, functions, or privacy practices of those third parties. When you leave our website or use a third-party service, your information may be governed by that third party’s own terms and privacy practices.

We encourage users to review the relevant privacy policies of any third-party services they use.

12. Processing Through Service Providers and Cross-System Handling

Depending on the tools, platforms, and service providers used to operate the website and process orders, information may be handled through systems or support providers located in different places.

By using the website and providing information to us, you understand that information may be processed through those systems where reasonably necessary for normal website operation and order handling.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in website operations, service providers, internal processes, or legal requirements.

The most current version will be posted on the website and will apply at the time you use the website, unless applicable law requires otherwise.

We encourage customers to review this page periodically for the latest version.

14. Relationship With Other Website Policies

This Privacy Policy should be read together with other policies and terms published on the website, including where applicable:

Where a more specific policy explains how information is handled in a particular situation, that more specific policy will apply within its relevant scope.

15. Contact Information

If you have questions about this Privacy Policy or would like to contact us regarding your personal information, please reach us through our Contact page or by using the details below:

Puzzlewdy
Address: 1750 Cypress Lake Drive, Orlando, Florida 32837, United States
Phone: +1 (504) 287-1929
Email: support@puzzlewdy.com
Support Hours: Mon–Sun, 8:00 AM-5:00 PM EST