Shipping policy

Last updated: March 23, 2026
Currency displayed on the website: USD

At Puzzlewdy, we want customers to be able to review shipping coverage, handling time, delivery estimates, shipping fees, and free shipping eligibility before completing a purchase. This Shipping Policy explains how orders are prepared for shipment, how delivery estimates are presented, and what to do if a shipping issue occurs.

1. Countries and Regions We Currently Serve

We currently ship to the destinations listed below:

North America
United States, Canada

Europe and the United Kingdom
United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal

Oceania
Australia

If your location is not available as a shipping option during checkout, we are not currently able to deliver to that destination.

2. Order Handling Time Before Shipment

Orders are generally prepared and processed within 1 to 2 business days.

Our catalog is supplied from stocked inventory that is ready for dispatch. This allows us to keep order handling within the timeframe stated above.

Our daily order cutoff time is 2:00 PM EST. Orders submitted after that time are typically moved to the next business day's processing queue.

The handling period may include:

• reviewing the order details
• confirming the shipping information
• preparing and packing the parcel
• transferring the shipment to the selected carrier

Business days exclude Saturdays, Sundays, and public holidays.

3. Shipping Charges and Delivery Estimates

The table below shows our standard shipping timing and rate structure by region.

Where available, free shipping is applied automatically at checkout once the order meets the minimum threshold for the relevant shipping region.

Unless a different rule is shown at checkout, free shipping eligibility is calculated based on the product subtotal after discounts and before taxes and shipping fees.

4. How Delivery Estimates Work

The estimated delivery window shown to customers is based on:

handling time + transit time

Transit time starts after the parcel has been handed over to the shipping carrier.

Please note that delivery timing can vary depending on operational and external factors, such as:

• holiday peaks and busy sales periods
• weather disruptions
• carrier network delays
• parcel routing and sorting conditions
• customs or security inspection for international shipments
• destination access conditions
• regional service limitations

All timeframes on the website or at checkout are provided as estimates for reference before purchase. They are not guaranteed delivery deadlines in every case.

5. Shipment Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email.

If tracking is available for the service used for your shipment, tracking details will be sent to the email address entered at checkout.

We also recommend checking your spam or junk folder in case shipping notifications are filtered by your email provider.

6. Carriers We May Use

We commonly ship with UPS, FedEx, and USPS for selected shipments within the United States, and DHL Express for eligible international destinations.

The carrier used for a particular order may depend on:

• delivery destination
• parcel size and shipment characteristics
• service availability at the time of dispatch
• operating conditions affecting delivery networks

Not every shipping method is available in every region.

In some cases, including remote destinations, peak periods, restricted-service areas, or in-transit operational changes, we may use a different carrier from the one most commonly used in order to complete delivery.

Unless a specific shipping method is clearly presented and selected at checkout, we do not guarantee that a particular carrier will be used for every order.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address issue after the order is submitted, please contact us promptly. We will do our best to help if the parcel has not yet been handed over to the shipping carrier.

After processing is completed or the shipment has already been dispatched, we cannot guarantee that an address correction can still be made successfully.

Puzzlewdy is not responsible for delays, failed delivery attempts, or extra costs caused by incorrect, incomplete, unverifiable, or carrier-ineligible addresses.

8. Duties, Customs Fees, and Local Charges

For international shipments, import duties, customs fees, local taxes, or similar charges required by the destination country are the responsibility of the recipient, unless the website or checkout explicitly states otherwise.

These charges are not included in the shipping fee unless clearly stated on the website.

9. Delays, Lost Parcels, or Damage in Transit

If your shipment is seriously delayed beyond the estimated window, appears lost, or arrives damaged, please contact us with the following information:

• order number
• name used on the order
• photos of the outer package if damage is visible
• photos of the product
• a brief explanation of the issue

We will review the situation and help with the next appropriate steps. In some cases, additional information may be needed so we can coordinate with the carrier.

10. Undeliverable Shipments and Returned Parcels

A parcel may be returned or remain undeliverable if, for example:

• the shipping address is incorrect or incomplete
• no recipient is available where required
• delivery is refused
• required customs or local procedures are not completed
• the destination falls outside the carrier's service support conditions

If a parcel is returned to us, we will contact the customer to discuss the available next steps.

Any reshipment fee, storage charge, return handling cost, or refund adjustment, where applicable, will be assessed based on the reason for the return and the circumstances of the case.

11. Important Delivery Notice

We do not guarantee exact arrival dates for every shipment.

If actual delivery takes longer than the estimate because of circumstances outside our reasonable control, that delay does not automatically create a right to cancel the order or receive a refund of shipping fees, unless required by applicable law or expressly stated otherwise on the website.

12. Contact Information

If you need help with shipping or have questions about an order, please contact us through our Contact page or using the details below:

Puzzlewdy
Address: 1750 Cypress Lake Drive, Orlando, Florida 32837, United States
Phone: +1 (504) 287-1929
Email: support@puzzlewdy.com
Support Hours: Mon–Sun, 8:00 AM-5:00 PM EST