About Us

Puzzlewdy is an online store focused on curated wooden mechanical puzzles, assembly models, and model kits for people who enjoy hands-on building, display pieces, and collectible products that feel creative, engaging, and fun to explore.

Rather than offering an overly broad catalog, we focus on a clear product niche. Our goal is to help customers find the type of products they are actually looking for, understand the information before purchasing, and know where to reach us if support is needed.

How Puzzlewdy Operates

Puzzlewdy is an online-only store. We do not operate as a showroom, public walk-in retail location, or in-person shopping point for customers to browse or purchase products on site.

Our website is designed so customers can:

view product information
review prices displayed in USD
check important store policies in advance
place orders online
contact support when needed

We operate as a curated online retail store, with a focus on building a relevant catalog, presenting product information clearly on each listing, and supporting customers before and after an order is placed.

Where Orders Are Handled

Puzzlewdy orders are packed and processed at:

1750 Cypress Lake Drive, Orlando, Florida 32837, United States

This is our order handling and packing location. It is not a public showroom or a location open for walk-in product viewing or direct in-person purchases.

We believe it is important to make this clear so customers understand how the store operates before placing an order.

What Puzzlewdy Focuses On

When shopping online, customers usually care not only about the product itself, but also about how clear and trustworthy the store feels. For that reason, Puzzlewdy focuses on:

a catalog selected around a clear product category
clear product information on each product page
transparent pricing displayed in USD
published policies for shipping, returns, cancellations, and payments so customers can review them before checkout
customer support for questions related to products, orders, or after-purchase issues

We believe clear information is an important part of a better online shopping experience. Customers should be able to understand what they are buying, how the store operates, how orders are handled, and where to go if they need support.

What Customers Can Expect When Shopping With Puzzlewdy

When shopping on our website, customers can review important information in advance, including:

what product is being offered
the price shown on the website
supported shipping regions
order handling time
our Shipping, Returns & Refunds, Cancellation, and Payment policies
contact details for support

We do not want customers to guess how the store works. Our aim is to make the buying process clearer, more transparent, and easier to follow from product browsing to post-order support.

Is Puzzlewdy a physical retail store?

No. Puzzlewdy sells online only through this website.

Can customers visit the Orlando address to view products or buy in person?

No. The Orlando address is used for order handling and packing. It is not a public showroom or walk-in retail location.

What kind of products does Puzzlewdy sell?

Puzzlewdy focuses on wooden mechanical puzzles, assembly models, and model kits selected for display, hands-on experience, and giftable appeal.

Is Puzzlewdy a manufacturer?

Puzzlewdy operates as a curated online retail store focused on presenting products clearly and supporting customers throughout the ordering process. Our website is designed to provide product information, customer support, and visible store policies before purchase.

Can customers review store policies before placing an order?

Yes. Our Shipping Policy, Returns & Refunds Policy, Cancellation Policy, Payment Policy, and related terms are published on the website so customers can review them before completing a purchase.

Where should customers contact Puzzlewdy if they need help with an order?

Customers can contact Puzzlewdy through our Contact page or through the support details published on the website.

No. Puzzlewdy sells online only through this website.

No. The Orlando address is used for order handling and packing. It is not a public showroom or walk-in retail location.

Puzzlewdy focuses on wooden mechanical puzzles, assembly models, and model kits selected for display, hands-on experience, and giftable appeal.

Yes. Our Shipping Policy, Returns & Refunds Policy, Cancellation Policy, Payment Policy, and related terms are published on the website so customers can review them before completing a purchase.

Customers can contact Puzzlewdy through our Contact page or through the support details published on the website.

Customer Support

If you have a question before placing an order or need help with an order, we encourage you to contact Puzzlewdy through our official support channels published on the website. We aim to provide clear assistance within the scope appropriate to each case.

Phone: +1 (504) 287-1929
Email: support@puzzlewdy.com
Support Time: Mon–Sun: 8:00 AM–5:00 PM EST

Business Information

Puzzlewdy
Address: 1750 Cypress Lake Drive, Orlando, Florida 32837, United States
Owner: JALAYSIA SMOTHERS
© Puzzlewdy 2026
A brand of PUZZLEWDY GLOBAL FURNITURE
Registered in United States
EIN: 41-4661491